Shipping Charges & Cancellation Policy

Shipping Charges & Cancellation Policy

Shipping costs are automatically calculated on the basis of order value and mode of shipping.

Orders received ON WORKING DAY BETWEEN (09AM-05PM EST) usually ship out the next day. Please noted orders received over weekends gets shipped the next business day. Please note that our delivery partner is Ship Rocket.

Order cancelliations To cancel your order, send us an email to info@lodis.com with your order details and we’ll cancel it promptly, given that the order is not shipped. 

Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center. 

 For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to info@lodis.com and we’ll be glad to assist you with your order.

 

Refund & Returns

We accept returns only under the following circumstances:

  • In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
  • If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)
  • Any rekernes  due to defective merchandise will be handled by our quality team. Please email them directly at care@lodis.com

 

Refunds (If Applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at info@lodis.com .

 

Sale/ Discounted items (if applicable)

Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@lodis.com . Our quality team will contact you promptly and raise a ticket to solve your query.

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