Shipping Charges & Cancellation Policy

Shipping Charges & Cancellation Policy

Applicable Shipping Charges would be mentioned on Check-Out.

Any country-specific duties or taxes applicable on arrival of shipment (outside of US) will be payable by the customer.

Orders received are processed on Working Days (Monday to Friday) at our earliest on best efforts basis.

We shall notify you with your Order Tracking Number once shipped through our Delivery Partners – FedEx or DHL.

To cancel your order, send us an email to info@lodis.com with your order details within 24 hours of placing your order and we’ll cancel it promptly, given that the order is not shipped.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfilment center.

For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to info@lodis.com and we’ll be glad to assist you with your order.

Refund & Returns

We accept returns only under the following circumstances:

• In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
• In the above case, you would need to ship the product to our New York Office and we will send you the correct product
• Also, in case after receiving a product you change your mind and wish to return the same, you need to inform us within 24 hours via email on info@lodis.com. In this case, you would need to ship the product to our New York office and your refund can be processed after adjusting a Re-Stocking Fee of $25 (For Products below $175) and a Re-Stocking Fee of $35 (For Products above $175)
• In case after receiving a product you change your mind and wish to replace the same with another product, you need to inform us within 24 hours via email on info@lodis.com. In this case, you would need to ship the product to our New York office and payments would need to adjusted after incorporating a Re-Stocking Fee of $25 (For Products below $175) and a Re-Stocking Fee of $35 (For Products above $175)
• If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)

Refunds (If Applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at info@lodis.com.

Sale/ Discounted items (if applicable)

Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Handbags listed under the Sale section are not eligible for Free Shipping.