Return & Refund Policy

Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

Return Window

• Requests must be raised within 24 hours of delivery

• The product must be:

  • Unused

  • In original condition

  • In original packaging

  • Should follow either of the two conditions mentioned below.

1. Incorrect Product Received

• If you receive a product different from what you ordered, notify us within 24 hours of delivery via email at info@lodis.com

• After approval, you will need to ship the product to our New York office

• Once verified, we will send you the correct product at no additional cost

2. Damaged Product

• If your product arrives damaged, email us within 24 hours of delivery

• Please include photo proof for faster processing

• After verification, we will:

• Provide a replacement, or

• Issue a full refund (if replacement is not available)

Important Conditions

• We do not accept returns or exchanges for change of mind

• Products must be unused and in original condition

• Returns requested after 24 hours of delivery will not be accepted

Refunds

• Once your return is received and inspected, we will notify you via email

• If approved, your refund will be processed to your original payment method within 15 days

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company (processing times may vary)

3. If the issue persists after 15 days, contact us at info@lodis.com

Contact Us

For any return or refund-related queries:
Email: info@lodis.com