Shipping, Returns & Refund Policy

Shipping Policy

• Production Time: 
  All orders require  4 business days for production  before dispatch.

• Shipping Time: 
  Delivery takes  7–10 business days  after dispatch.

• Processing Days: 
  Orders are processed on  Monday to Friday  on a best-effort basis.

• Shipping Charges: 
  Applicable shipping charges will be displayed at checkout.

• Duties & Taxes (International Orders): 
  All duties and taxes are prepaid.
  Customers will not be required to pay any additional charges upon delivery.

• Shipping Partner: 
  All orders are shipped via  UPS.

• Tracking: 
  Once shipped, you will receive a tracking number via email.

 

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Order Cancellation Policy

• Orders can be canceled within 24 hours of placing them, provided they have not been shipped.

• To cancel, email support@lodis.com with your order details.

• Orders cannot be canceled once dispatched.

 

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Returns & Exchanges Policy

We only accept returns or exchanges under the following conditions:

Eligibility

• Request must be raised within 24 hours of delivery

• Product must be:

• Unused

• In original condition

• In original packaging

• Should follow either of the two conditions mentioned below.

 

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1. Incorrect Product Received

• Notify us within 24 hours of delivery

• Ship the item to our New York office

• We will send the correct product at no additional cost

 

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2. Damaged Product

• Email us within 24 hours of delivery with photo proof

• After verification, we will:

• Provide a replacement, or

• Issue a full refund (if replacement is not available)

 

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Important Notes

• We do not accept returns or exchanges for change of mind

• Products that are used, damaged by the customer, or not in original condition will not be accepted

• Requests made after 24 hours of delivery will not be eligible

 

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Refund Policy

• Once your return is received and inspected, you will be notified via email

• If approved, refunds will be processed to your original payment method within 15 days

 

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your credit card company

3. If still pending after 15 days, email - support@lodis.com

 

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Sale Items

• Sale or discounted items are not eligible for refunds or exchanges

• Sale handbags are not eligible for free shipping

 

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Need Help?

Email: support@lodis.com

Chat support available