Shipping policy

SHIPPING, RETURNS & REFUND POLICY

SHIPPING POLICY

Order Processing

All orders are processed on a best-effort basis from Monday through Friday, excluding public holidays.

Production Time

Orders require approximately 4 business days for processing and preparation before dispatch.

Shipping Time

After dispatch, delivery typically takes 7–10 business days, depending on the destination and carrier service availability.

Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, customs processing, carrier delays, and peak holiday periods.

Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout before payment is completed.

International Duties & Taxes

For shipments outside the United States, customers are responsible for any applicable:

Customs duties
Import taxes
VAT/GST
Brokerage fees
Government-imposed charges

These fees are determined by the destination country's customs authorities and are not included in the product price or shipping charges paid to LODIS.

Shipping Carrier

Orders are shipped through trusted carrier partners, including UPS and other approved shipping providers, depending on destination and service availability.

Tracking Information

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

ORDER CANCELLATION POLICY

Orders may be canceled within 24 hours of placement, provided the order has not entered production or been shipped.

To request a cancellation, please contact us at:

Email: info@lodis.com

Please include your order number in the cancellation request.

Orders that have already been dispatched cannot be canceled.

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

Return Window

Return requests must be submitted within 5 days of delivery.

Return Eligibility

To qualify for a return, the item must:

Be unused
Be in original condition
Be returned in its original packaging
Include all tags, accessories, inserts, dust bags, and packaging materials

Items returned without original packaging or showing signs of use may not qualify for a refund.

How to Request a Return

Please email info@lodis.com within 5 days of delivery and include:

Order Number
Customer Name
Reason for Return

Our support team will review your request and provide return instructions.

Return Shipping

Customers are responsible for all return shipping costs.

Approved returns should be sent to:

LODIS Returns
1900 Stratford Drive
Westbury, NY 11590
United States

We strongly recommend using a trackable shipping service, as LODIS cannot guarantee receipt of returned packages without tracking confirmation.

REFUNDS

Once your returned item has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 15 business days.

Please note:

Original shipping charges are non-refundable.
Return shipping costs are non-refundable.

NON-RETURNABLE ITEMS

Returns may be refused if:

The request is made after the 5-day return period.
The product has been used, worn, altered, or damaged.
Original packaging, tags, or accessories are missing.
The item is not returned in resalable condition.

SALE ITEMS

Sale, discounted, clearance, or promotional items are not eligible for refunds or exchanges.

Sale handbags may not qualify for free shipping promotions.

LATE OR MISSING REFUNDS

If you have not received your refund after 15 business days:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If the issue remains unresolved, please contact us at:

Email: info@lodis.com

CONTACT US

For any questions regarding shipping, returns, exchanges, or refunds, please contact:

Email: info@lodis.com

Our customer support team will be happy to assist you.